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COMPLAINTS AND CLAIMS PRESENTATION |
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ST has a Customer Service Department (SAC) to which the clients may address both complaints and claims regarding the services provided by the Company.
The processing of complaints or claims before the SAC and the Commission for the Defence of the Client in Financial Services is incompatible with any other means that implies legal or administrative proceedings.
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Claims and complaints may be presented personally in any of the offices of Sociedad de Tasación, or in the Customer Service Department, the address of which is:
Sociedad de Tasación, S.A.
Customer Service Department
(Servicio de Atención al Cliente)
Dpto. de Gestión y Calidad
Address: C/ Conde de Aranda, nº 15, Madrid -28001
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Our clients may also opt to send their claims by:
- Fax: 91-781 88 34
- E-mail:
- Web-based form
In all of our offices, clients have access to a form where they may record their claims.
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Independently of which method is chosen by our clients to present complaints or claims, in order to streamline their processing and resolution, the following data, at minimum, should be clearly indicated:
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First name, surname(s) and address of the interested party (and, where applicable, the person representing the interested party), Spanish Fiscal Identification Number (NIF) and information regarding recording in the mercantile registry for legal entities.
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Reason for the complaint, clearly specifying the issues on which a decision is requested.
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Branch office where the events took place (where applicable)
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Valuation number (or related property)
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Place, date and signature.
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Documental evidence (where applicable).
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